Finding training for experienced dispatchers can sometimes be a challenge. This class is appropriate for the new and experienced dispatchers because it addresses not just the basics, but also covers some of the details that dispatchers may have missed as their career has progressed.
1. Refine the knowledge your staff has of Crimes in Progress.
2. Find out how good child callers can really be.
3. Refresh your staff’s abilities to anticipate what to do next.
Do Your Dispatchers Know?
• Are your dispatchers trained to have scenario time? As a director, I may look at my staffing and call volume and say no way – we don’t have time. We are short-staffed and too busy. What happens when we fail to train our staff to anticipate how to respond to the next big event when they are already working on a similar event?
• A call of an accident has been received in your PSAP. As typical, not just one call is received, but 20. As your staff gathers information about vehicle descriptions, one vehicle type continues to emerge: a metallic blue Porsche is. Does this mean anything to responders? Take this class to find out!
• A frantic parent calls and says his wife has not returned their son from her Wednesday afternoon visitation. He states that she was acting strange when she picked him up. It’s now Wednesday evening at 2100 hours. What is the best practice for your PSAP? It may not be what you think!
The Future of Training
As the cost of maintaining professional standards continues to rise, the importance of maintenance can not be overstated. Sending staff out of the PSAP environment for training has benefits; networking, time away from work, and can even be viewed as an incentive for exceptional performance. The rising cost of gas, per diem, and backfilling for staffing shortages, however, has created a dilemma for PSAP leaders. Equature wants to partner with PSAPs to provide the training needed for personnel while not overlooking the ever-rising expense of training.