EVA (Equature Virtual Assistant) is designed to help 911 dispatchers and telecommunicators with their training and best practices for emergency call handling. The chatbot provides feedback, guidance, and suggestions for handling emergency calls, as well as identifying potential areas for improvement. EVA uses natural language processing and machine learning to understand the needs and concerns of the dispatchers. It can be customized to meet the specific needs of each Public Safety Answering Point (PSAP).
EVA will enhance the training of 911 dispatchers and telecommunicators and provide them with instant guidance and support when handling emergency calls. EVA also provides content for team leaders and managers to help them handle difficult conversations, scale and grow their teams, and keep their team engaged. This additional content can be extremely valuable in enhancing the overall communication and performance of a PSAP, allowing managers to better support their team and ensure that they have the skills and knowledge necessary to excel in their roles. With EVA’s customizable features, managers can tailor the content to meet the specific needs of their team and organization.
The launch of EVA is part of Equature’s mission to provide the best technology solutions to enhance the emergency communication process and improve outcomes for those in need. EVA is available free of charge for PSAPs nationwide through the Equature Apprentice platform.