Beyond April Showers: The Unwavering Voice of 911 Dispatchers

National Public Safety Telecommunicators Week (NPSTW) – the week set aside to honor those emergency dispatchers who have answered the calls.  We don’t always think about the 911 heroes when the gentle April showers start falling, and we look forward to the May flowers those showers will bring.  That is, unless the showers come in […]

Celebrating the Successes of Dispatch

When I was a 911 director, I sat in on many interviews for candidates wanting to be hired as dispatchers. One of the questions we always asked of them was “Why do you want to work here?” You could probably guess the most common answer to that question: “Because I want to make a difference.” […]