USEFUL BEFORE THE FIRST CONVERSATION
Explore practical guides, public safety perspectives, and purchasing resources to help your agency move forward.
START HERE · BUYER GUIDE
Evaluate the whole workflow, from the communications you capture to the development decisions that follow. Make your next demonstration specific and useful.
FIVE QUESTIONS TO BRING
What task are we trying to make easier?
Can we see the complete workflow?
Which capabilities are available today?
What does our configuration require?
What evidence would make the next decision clear?
THE GUIDE LIBRARY
Read each guide online, print it for a working session, or download the Markdown version with space for your planning notes.
QA & PEOPLE
A review creates value when it helps someone understand what to repeat or improve. Use this process to turn a call finding into specific feedback and a meaningful follow-up.
Read the guideAI EVALUATION
A transcript is useful when it helps a reviewer find and understand the right information. Evaluate AI with representative communications and specific tasks, then verify critical details against the source.
Read the guideQA & PEOPLE
Connect learning, simulation, feedback, and follow-up around one clear objective. This planning guide supports onboarding and ongoing development without reducing readiness to a completed activity.
Read the guideBUYER GUIDE
A recorder transition should preserve more than incoming audio. Plan the sources, historical access, user workflows, and acceptance checks that make the change workable for your agency.
Read the guideAI EVALUATION
A practical pilot starts with a narrow task, a trusted source of information, and a clear route to a person. Use this guide to evaluate fit and readiness before considering a wider rollout.
Read the guideOPERATIONS
A useful report helps someone make a decision. Start with the operational question, make the data scope visible, and record what your team will do with the result.
Read the guideRECORDING & RETRIEVAL
A useful dispatch radio recording evaluation starts with your sources and ends with a reviewer finding the right communication. Use this checklist to turn technical requirements into a practical acceptance test.
Read the guideQA & PEOPLE
Automated quality assurance should help supervisors make better review decisions. Compare 911 AutoQA with manual QA using representative recordings, consistent criteria, and a documented coaching workflow.
Read the guideAPPRENTICE COURSE CATALOG
Explore 911 training in communication, leadership, wellness, and more. Search courses, compare listed durations and editions, and read the details here.
FROM THE EQUATURE BLOG
As states across the country continue their transition to Next Generation 911 (NG911), one of the most critical — and often underappreciated — components of that journey is…
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A resource for public safety professionals, supervisors, and agency leadership When I was a director, my dispatchers came to me with a request. They wanted a comfort animal in…
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Thinking About Moving from Dispatcher to Supervisor? Let’s Talk. This topic gets a ton of attention. So much attention, in fact, that we dedicated three whole podcasts to it!…
Read article (opens in a new tab)MAKE IT YOURS
Show us where the work gets harder than it needs to be. We’ll help you explore the right next step.
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