Emergency phone communications
Identify the call-handling and telephony systems, versions, audio sources, and recording interfaces. Confirm which sources and call metadata are supported.
Explore the relevant capability ↗RECORDING INTEGRATIONS
Connect the sources.
Keep the context.
Your recording system has to work with the communications your agency uses. Start with a technical review of the sources, interfaces, and information your people need.
Build the discussion around your environment.
Public safety radio
Document the radio platform, recording connection, channels, and required source metadata. Verify the actual configuration rather than assuming a protocol name establishes compatibility.
Explore the relevant capability ↗CAD and incident context
Describe the incident identifiers and workflow context reviewers need. Discuss available connectivity and how staff will locate related records in the proposed deployment.
Explore the relevant capability ↗Cloud and connected workflows
Review where the supported systems run, who manages access, and which data is available to each workflow. Confirm the deployment and connectivity options that fit the agency.
Explore the relevant capability ↗Verify the workflow before rollout.
- Document the source configuration and required recording fields.
- Review the proposed supported connections with Equature.
- Capture and retrieve representative communications.
- Confirm staff access, retention, historical records, and support ownership.
Recording integration questions
Does Equature integrate with every phone, radio, or CAD system?
Compatibility is specific to the system, interface, version, and deployment. Bring your source inventory to a technical review so Equature can identify supported connections and any configuration requirements.
What should we bring to an integration discussion?
Bring system and interface names, versions, required channels, sample retrieval tasks, metadata requirements, retention needs, and the technical owner for each system.
How should we verify a proposed recording integration?
Agree on a representative capture and retrieval test. Confirm audio, timestamps, available metadata, playback, permissions, and how staff handle the expected review or records task. Document unresolved items before rollout.
MAKE IT YOURS
Bring your systems. Define a workable connection.
Walk through the sources you need to preserve and the review tasks your team needs to complete.
Build your walkthrough