Handle repeatable inquiries
Help callers with administrative and non-emergency questions using the information your agency approves.
SMARTAGENT
AvailableAI-assisted call handling that supports your people.
SmartAgent provides AI-assisted call handling for administrative and non-emergency inquiries. Help callers get the information they need, ease repetitive call work, and keep a clear route to human help.
- Support routine inquiries
- Ease repetitive call work
- Keep human help within reach
BUILT AROUND THE WORK
Routine questions still take real attention.
Administrative call work adds pressure to a busy center. SmartAgent helps with appropriate routine inquiries using agency-approved information and a defined human handoff.
Give callers a path to a person
Use defined handoff rules for exceptions, unsupported requests, and calls that need human help.
Support the people on shift
Let SmartAgent assist with routine call work while your team stays responsible for the agency’s communications and service.
THE CAPABILITIES
Make the next step easier.
For agencies that want to reduce repetitive administrative call work while supporting their dispatchers.
Talk through your requirementsAI-assisted call handling
Support repeatable administrative and non-emergency inquiries within the scope your agency defines.
Agency-approved information
Build the call workflow around the information your agency approves, with clear ownership for keeping it current.
Human handoff
Define when the caller should reach a person and what happens when the system cannot complete the task.
Operational oversight
Review the workflow, representative inquiries, and escalation rules. Adjust the supported experience as your agency’s needs change.
A PRACTICAL EXAMPLE
Help a caller with a routine inquiry.
An agency uses SmartAgent to assist callers with a repeatable administrative question that has an approved source of information.
Illustrative agency workflowFollow the broader processThe caller asks an administrative question within the agency’s defined scope.
SmartAgent assists using approved information, with a clear route to a person when the call needs human help.
The agency reviews the experience and keeps its information and handoff rules current.
THE QUESTION TO COME BACK TO
Does the caller get useful help while the workflow stays within the agency’s scope and handoff rules?
START WITH YOUR CENTER
Make your first step concrete.
Bring the people and requirements behind the work. We’ll use them to build a walkthrough around your agency.
Use the practical guideYour routine call types
Describe the repeatable administrative needs and the approved information used to answer them.
The human handoff
Identify escalation rules, destination, fallback, and who owns changes to the workflow.
Your operating environment
Review the supported phone setup, staff responsibilities, and checks for the caller experience.
BEFORE YOUR NEXT STEP
Your questions, answered.
What calls does SmartAgent handle?
SmartAgent supports appropriate administrative and non-emergency inquiries. Your agency defines the supported call types, approved information, and conditions for human handoff.
Is this autonomous emergency call taking?
No. SmartAgent supports dispatchers with administrative and non-emergency call handling while preserving human escalation.
Is SmartAgent available?
Yes. SmartAgent is available. We’ll work through your call types, phone environment, approved information, and human handoff during implementation.
What should we prepare for a walkthrough?
Bring the routine call types, approved information sources, phone environment, escalation expectations, and the team responsible for oversight.
MAKE IT YOURS
Bring one routine call type.
We’ll walk through the relevant tools, the available configuration, and a practical first step for your team.
Build your walkthrough