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PSAP Central

THE GROWING HOME FOR YOUR OPERATION

Bring the work of improvement together.

PSAP Central is the place agencies increasingly go to review, learn, practice, and understand performance. It brings Equature’s broader platform direction into a shared experience built around the work of public safety.

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INSIDE PSAP CENTRAL

The software behind the next step.

Explore the actual tools your team can use to practice, document development, assist callers, and review the work. Select any screen for a closer look.

SMARTTRAC

Give development a shared record.

Bring QA, training, evaluations, and operational documentation into the conversation about your people.

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SMARTSIM

Make space for meaningful practice.

Choose a scenario, set the difficulty, and use a focused exercise and debrief to guide the next attempt.

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SMARTAGENT · AI-ASSISTED CALL HANDLING

Support callers. Keep your team in view.

Assist with routine, non-emergency inquiries and review call activity, outcomes, and handoffs. The dashboard shown uses demonstration data.

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CORTEX · OPERATIONAL AI ASSISTANCE

From a question to a clearer view.

Cortex brings guided insights, charts, and coaching assistance into the work of supervisors and leaders. Turn an operational question into material you can review and use.

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Actual product views from Equature’s demonstration workspace, captured September 2026. Features and access vary by module and configuration.

START WITH SELECT FREE TOOLS

A useful beginning. Room to grow.

  1. Free manual QA reviews and performance evaluations through SmartTRAC.

  2. Related QA and performance reports.

  3. Limited employee access to My Record.

  4. Advanced capabilities and other modules are upgrades.

Start with a useful process

A new platform should help with the work already on your desk. Begin with a manual QA review, a performance evaluation, or a defined training need. Build the next connection around the value your team needs.

Give different tools a common purpose

SmartTRAC supports documented QA and performance. SmartSim gives people room to practice. Apprentice supports learning. Cortex provides operational AI assistance, and SmartAgent supports appropriate administrative and non-emergency call handling. Each capability serves a practical need within Equature’s broader offering.

Make the next step visible

A review should inform a conversation. A conversation should inform development. Development should lead back to evidence. PSAP Central’s evolving experience is designed around making these connections more useful.

EXPLORE THE CAPABILITIES

See where the work connects.

SmartTRAC

Bring QA, training records, performance evaluations, and staff workflows into PSAP Central. Start with select free tools and expand into the broader system of record for your people.

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SmartSim

Give dispatchers a place to practice before the next live call. SmartSim combines AI-driven phone simulation with practice CAD, saved exercises, and options for radio training inside PSAP Central.

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Apprentice

Build the knowledge behind confident dispatch. Explore online 911 training in communication, leadership, wellness, and more, with instruction shaped by public safety experience. Bring that learning into your team’s daily work.

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Cortex

Cortex provides role-specific AI assistance across the PSAP Central experience. Help supervisors and leaders move from questions to insights and outputs they can use in the work.

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SmartAgent

SmartAgent provides AI-assisted call handling for administrative and non-emergency inquiries. Help callers get the information they need, ease repetitive call work, and keep a clear route to human help.

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Make the next conversation clear.

Is the entire platform free?

No. Select SmartTRAC tools provide a free starting point. Advanced capabilities, other modules, and services have their own requirements and may require purchase.

Do all the products already share every workflow?

The connected experience is evolving. Ask the team to demonstrate the modules and specific connections available for your agency today.

How should our agency begin?

Choose one immediate process and identify the people who own it. Start there, then plan additional capabilities around a demonstrated need.

MAKE IT YOURS

Let’s start with your center.

Show us where the work gets harder than it needs to be. We’ll help you explore the right next step.

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