Start a repeatable QA process
Bring manual call reviews into a defined process with consistent criteria and useful reviewer context.
SMARTTRAC
Select tools available freeA clearer record of your people’s development.
Bring QA, training records, performance evaluations, and staff workflows into PSAP Central. Start with select free tools and expand into the broader system of record for your people.
- Document manual QA
- Complete performance evaluations
- Revisit the development record
BUILT AROUND THE WORK
Useful feedback should not disappear after the conversation.
When reviews and evaluations are scattered, it is harder to understand a person’s development over time. SmartTRAC offers a practical place to begin documenting that work inside PSAP Central.
Prepare performance conversations
Use documented evaluations and related reports to support a focused conversation about development.
Give employees a starting point
Limited My Record access gives employees a way to view the information included in the free starting experience.
THE CAPABILITIES
One place for the work behind your people.
For agencies ready to put more structure around QA and employee development.
Talk through your requirementsTraining and course management
Manage coursework, certifications, and training records. Build agency courses with modules, quizzes, videos, and documents, and review Apprentice learning options.
Daily observations and onboarding
Create DOR templates, structure OJT or field-training programs, and use onboarding checklists to give employee development a repeatable path.
QA and employee evaluations
Build assessment forms, document manual QA, and complete performance evaluations. Start with these select free capabilities and their related reports.
Policies and resources
Keep agency policies, documents, and guides in a defined resource area. Review acknowledgment and sign-off workflows within the licensed capability.
Scheduling and equipment
Explore shift coverage, time-off and trade workflows, and equipment assignments as part of the broader SmartTRAC offering.
The employee record
Bring development information into Team and My Record views according to the person’s role and the agency’s access. The free tier provides limited My Record access.
YOUR STARTING POINT
Start with free QA. Expand around your needs.
Get a useful first process running in PSAP Central. Add the broader SmartTRAC tools when your agency needs them.
Create your free accountIncluded in the free starting point
- Manual QA reviews
- Employee performance evaluations
- Related QA and evaluation reports
- Limited employee My Record access
Training management, DOR/OJT, policies and resources, scheduling, onboarding, equipment workflows, and other advanced capabilities require an upgrade. Other modules have their own access requirements.
A PRACTICAL EXAMPLE
Make the next evaluation easier to prepare.
A supervisor is getting ready for a performance conversation and needs to revisit the review record.
Illustrative agency workflowFollow the broader processDocument manual QA observations using the agency’s review process.
Complete the performance evaluation and review the related reports.
Discuss a specific development priority and define the next follow-up.
THE QUESTION TO COME BACK TO
Can the supervisor connect feedback to documented observations, and does the employee understand the next step?
START WITH YOUR CENTER
Make your first step concrete.
Bring the people and requirements behind the work. We’ll use them to build a walkthrough around your agency.
Use the practical guideA manageable first process
Choose one QA review approach or performance evaluation cycle to establish first.
Your people and criteria
Identify reviewers, employees, and the expectations used in the evaluation.
Your next capability
Discuss advanced SmartTRAC tools separately from the free starting features and other PSAP Central modules.
BEFORE YOUR NEXT STEP
Your questions, answered.
Exactly what is free?
Manual QA reviews, employee performance evaluations, reports related to QA and evaluations, and limited employee My Record access. Other SmartTRAC capabilities require an upgrade.
Does SmartTRAC include training management?
The broader licensed offering includes training records, course building, observation reports, and onboarding workflows. Review the capabilities and learning access included in your configuration.
Can we build our own QA and training forms?
SmartTRAC supports assessment forms and reusable DOR templates. Bring a current agency form to your walkthrough so the team can demonstrate the relevant setup.
Does a free account include every Equature module?
No. Advanced SmartTRAC capabilities, other modules, and services have their own purchase and access requirements.
How does this connect to SmartPSAP?
SmartTRAC supports the review and development record within the wider improvement process. The direction connects that work with intelligence, learning, simulation, and reporting.
MAKE IT YOURS
Bring your QA and training process.
We’ll walk through the relevant tools, the available configuration, and a practical first step for your team.
Build your walkthrough