SmartTRAC: Training & Compliance Management Built for PSAPs
Track certifications, manage daily observation reports, run QA reviews, and keep policies acknowledged — everything your communications center needs to stay training-ready and audit-ready, in one place.
Everything Compliance Demands, Nothing It Doesn't
SmartTRAC replaces the spreadsheets, binders, and shared drives comm centers use to track training and compliance today
Track every telecommunicator’s certifications and training hours in one system, with visibility into upcoming expirations and renewals so no one falls out of compliance.
Build DOR templates, enroll trainees in structured programs, and move evaluations through review and approval — a complete digital workflow for CTO-led training.
Run quality assurance reviews against your own standards and turn findings into quality improvement action plans, closing the loop between evaluation and coaching.
Publish policies and procedures to a central library and track who has read and acknowledged each one — proof of distribution when accreditation or legal review asks for it.
Give every new hire a consistent onboarding path with the documents, training, and checkpoints your agency requires, tracked from day one.
Manage employee evaluations, record commendations, and capture external feedback — building a complete performance record for every team member.
About SmartTRAC
Training and compliance are where accreditation is won or lost — and in most comm centers they still live in spreadsheets, paper DOR packets, and policy binders that nobody can prove anyone read. SmartTRAC brings all of it into a single system of record built specifically for public safety communications.
Supervisors see certification status, training progress, and outstanding policy acknowledgments across the whole team at a glance. CTOs run daily observation reports digitally, with evaluations flowing through review and approval instead of sitting in an inbox. And when an audit or accreditation review arrives, the records are already organized, complete, and exportable.
SmartTRAC is part of PSAP Central, Equature's free training and AI hub for public safety communications professionals, alongside SmartSim scenario-based dispatch training. It lives at portal.equature.net.
About Equature
Equature is a leading provider of innovative communication and data management solutions for public safety agencies. We are dedicated to delivering mission-critical technology that enhances operational efficiency, improves situational awareness, and empowers first responders to better serve their communities.
Contact Information
- Phone: +1 866-377-2677
- Email: info@equature.com
- Website: www.equature.com
See SmartTRAC in Action
Tell us about your agency and we'll walk you through how SmartTRAC fits your training and compliance workflow.
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