Rehearse a difficult conversation
Give the learner room to practice questioning, listening, and communication with a focused training objective.
SMARTSIM
Core offering911 training simulation. Practice with a purpose.
Give dispatchers a place to practice before the next live call. SmartSim combines AI-driven phone simulation with practice CAD, saved exercises, and options for radio training inside PSAP Central.
- Rehearse communication skills
- Practice incident documentation
- Make the debrief specific
BUILT AROUND THE WORK
The first attempt should not have to be a live call.
Trainers need a setting where the objective is learning. Simulation can make a specific skill observable and give the learner room to work through feedback without the demands of an active incident.
Practice capturing incident details
Use the CAD practice experience to work through caller information, location, incident details, and a narrative in a training setting.
Repeat after feedback
Use what the trainer observed to choose an adjustment and another opportunity to demonstrate the skill.
THE CAPABILITIES
Practice the call. Capture the detail. Learn from it.
For trainers developing new dispatchers and teams strengthening specific communication skills.
Talk through your requirementsAI-driven practice calls
Start a simulation and the AI calls the selected training phone, role-playing the caller so the learner can practice the conversation.
Practice CAD
Work through caller information, location, incident details, and narrative while practicing. Review available CAD forms and configuration options for your program.
A record to debrief
Completed simulations and practice entries can support later review by trainees and supervisors. Recording access depends on the licensed setup.
Assigned call queues
Build a sequence of practice calls, assign it to a learner, and reuse the queue for a defined training objective.
Radio simulation
Explore radio and push-to-talk style practice alongside phone simulation. Confirm the current radio options and setup for your agency.
Training activity visibility
Use available SmartSim statistics, time and employee filters, and exports to understand practice activity alongside the trainer’s observations.
A PRACTICAL EXAMPLE
Practice the call and the record it creates.
A learner needs to gather relevant information and organize it into an understandable incident entry.
Illustrative agency workflowFollow the broader processSet the communication and documentation objective before the exercise.
Use the simulation and CAD practice experience to work through the relevant details.
Debrief the learner’s choices, review the entry, and choose the next practice objective.
THE QUESTION TO COME BACK TO
Does the learner capture the information needed for the exercise and explain the choices made during the conversation?
INSIDE SMARTSIM
Connect the exercise with the bigger picture.
Prepare a radio scenario and review the mix of calls your team has practiced. These actual SmartSim views show practice setup and a training report from Equature’s demonstration workspace.
START WITH YOUR CENTER
Make your first step concrete.
Bring the people and requirements behind the work. We’ll use them to build a walkthrough around your agency.
Use the practical guideThe skills to practice
Choose the communication behaviors and documentation tasks your program needs to develop.
The exercise setup
Review the available scenarios, practice tools, and delivery configuration with Equature.
The trainer’s role
Define how exercises are introduced, observed, debriefed, and used in the wider training plan.
BEFORE YOUR NEXT STEP
Your questions, answered.
How does the learner take a simulated call?
The user initiates the exercise in SmartSim and the AI calls the selected training phone. The learner handles the simulated conversation and can work through practice CAD details in the portal.
Can we practice more than one call in sequence?
Call queues let an administrator organize and assign a sequence of training calls. Discuss the available queue and licensing options for your program.
Can we review completed exercises?
Completed simulations and CAD entries support later review. Confirm recording access, the licensed configuration, and the review workflow in your demonstration.
Does SmartSim include radio practice?
A radio simulation area is part of the product direction and current module guide. Review the supported radio training experience available to your agency.
Does a successful simulation prove live readiness?
Simulation provides evidence within a broader training program. Readiness decisions should include the agency’s full evaluation process and human judgment.
Is SmartSim a professional 911 training tool or a dispatch game?
SmartSim is designed for telecommunicator training and practice. Agencies can use call, radio, and CAD exercises as part of a supervised development program, with a defined objective, review, and debrief.
MAKE IT YOURS
Bring your next training objective.
We’ll walk through the relevant tools, the available configuration, and a practical first step for your team.
Build your walkthrough