EQUATURE SOLUTIONS
Start with the work. Build toward a stronger center.
Capture the record. Find the insight. Develop the people behind the next call. Explore solutions that address today’s needs and support continuous improvement.
EXPLORE BY NEED
What needs to work better?
Choose the operational challenge on your desk. Each solution shows the relevant capabilities, a practical workflow, and what to bring to your first conversation.
COMMUNICATIONS INTELLIGENCE
Make recorded information useful.
Search what was said, get oriented with a summary, and return to the original audio for context.
Explore the solutionCOMMUNICATIONS RECORDING
Preserve the critical record.
Keep dependable recording at the foundation, with retrieval and playback built around the work of your agency.
Explore the solutionRADIO RECORDING
Follow the dispatch radio record.
Evaluate supported radio recording, source metadata, and playback around an actual incident review.
Explore the solutionQUALITY ASSURANCE
Make every review lead somewhere.
Use AI-assisted findings and structured manual QA to support specific feedback and a useful next action.
Explore the solutionTRAINING & SIMULATION
Develop dispatcher readiness.
Connect relevant learning, phone and radio simulation, practice CAD, and documented development.
Explore the solutionANALYTICS & REPORTING
Understand where attention is needed.
Bring communications, QA, and training reporting into a clearer conversation about your operation.
Explore the solutionAI-ASSISTED CALL HANDLING
Give routine calls a clear path.
Use SmartAgent for AI-assisted administrative and non-emergency call handling, with a defined route to human help.
Explore the solutionSTART WITH YOUR PEOPLE
Meet SmartTRAC. Start with free QA. Build from there.
Bring QA, training records, evaluations, and staff workflows into a more connected development process. The free starting point includes manual QA, performance evaluations, related reports, and limited My Record access.
EXPLORE BY PRODUCT
The tools behind the process.
Understand what each product does, how it fits, and where the connected experience is evolving.
ViewPoint
Equature’s 911 call recording software preserves supported emergency phone and radio communications for search, playback, incident reconstruction, and records retrieval. ViewPoint gives your team a practical way to return to the critical record.
SmartTRAC
Bring QA, training records, performance evaluations, and staff workflows into PSAP Central. Start with select free tools and expand into the broader system of record for your people.
SmartSim
Give dispatchers a place to practice before the next live call. SmartSim combines AI-driven phone simulation with practice CAD, saved exercises, and options for radio training inside PSAP Central.
Apprentice
Build the knowledge behind confident dispatch. Explore online 911 training in communication, leadership, wellness, and more, with instruction shaped by public safety experience. Bring that learning into your team’s daily work.
Cortex
Cortex provides role-specific AI assistance across the PSAP Central experience. Help supervisors and leaders move from questions to insights and outputs they can use in the work.
SmartAgent
SmartAgent provides AI-assisted call handling for administrative and non-emergency inquiries. Help callers get the information they need, ease repetitive call work, and keep a clear route to human help.
PSAP Central
See how QA, training, simulation, reporting, and practical AI assistance fit together in the growing customer experience.
MAKE IT YOURS
Start with one useful change.
Bring the process you want to improve. We’ll help you see the relevant tools and plan a first step that fits your center.
Build your walkthrough