THE PROCESS BEHIND THE PLATFORM
Make every insight lead to a useful next step.
SmartPSAP describes Equature’s broader improvement approach. Start with actual communications, identify what deserves attention, develop your people, and return to the evidence of progress.
THE CONNECTED IMPROVEMENT PROCESS
From the communication to the next action.
Capture the communication.
Use intelligence to understand the context.
Review with clear criteria and human judgment.
Coach, learn, and practice the relevant skill.
Evaluate progress and decide what comes next.
Understand the communication
Begin with a recording and a specific question. Use intelligence to locate relevant context, then review the original communication before drawing a conclusion.
Turn review into development
Use the agency’s criteria and the reviewer’s judgment to identify a specific behavior. Agree on a coaching action, a learning activity, or a practice objective that addresses it.
Return to the work
Review subsequent behavior and documented progress. Keep the criteria consistent, look for evidence, and decide whether to reinforce the skill, continue support, or adjust the plan.
Support the work around the call
SmartAgent assists with appropriate routine call handling, while Cortex helps supervisors and leaders explore operational questions. These capabilities support your people alongside QA, learning, and practice.
EXPLORE THE CAPABILITIES
See where the work connects.
Communications intelligence
AI transcription, call summaries, tagging, and search make recorded communications easier to work with. Help your team get oriented, find the relevant moment, and move into a more informed review.
ExploreQuality assurance
Make 911 QA more useful with SmartScore AutoQA, Equature’s AI-assisted call evaluation, and SmartTRAC for documented reviews and coaching. Focus supervisor attention, check findings against the recording, and connect feedback with training.
ExploreTraining & simulation
Build a connected 911 dispatcher training program with Apprentice learning, SmartSim call and radio simulation, and SmartTRAC development records. Give new and experienced telecommunicators a clear path from learning to practice, feedback, and follow-up.
ExploreAnalytics & reporting
Use communications, QA, and performance reporting to understand activity and focus attention. Build the habit of connecting a report to a question, an owner, and a useful next action.
ExploreSmartAgent
SmartAgent provides AI-assisted call handling for administrative and non-emergency inquiries. Help callers get the information they need, ease repetitive call work, and keep a clear route to human help.
ExploreCortex
Cortex provides role-specific AI assistance across the PSAP Central experience. Help supervisors and leaders move from questions to insights and outputs they can use in the work.
ExploreMake the next conversation clear.
Is SmartPSAP a single feature?
SmartPSAP describes the broader connected improvement program. It explains how the different capabilities support the same operational objective.
Does every step happen automatically?
No. People guide the process. Product connections vary, and the unified platform experience is evolving. A demonstration should identify the current handoffs clearly.
How can we measure whether the process helps?
Define a specific behavior or operational task, establish a baseline, record the development action, and revisit comparable work. The resource library includes a practical coaching playbook.
MAKE IT YOURS
Let’s start with your center.
Show us where the work gets harder than it needs to be. We’ll help you explore the right next step.
Build your walkthrough