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Communications Recording
Capture every phone and radio interaction with secure, reliable recording. Easily search, retrieve, and retain communications for investigations, compliance, and training.
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Key Benefits
Our Communications Recording solution delivers essential capabilities designed specifically for emergency services and public safety agencies.
Incident Reconstruction
Accurately review phone and radio conversations to verify events, support investigations, and maintain accountability.
Training & QA
Use real interactions to coach personnel, assess performance, and ensure compliance with protocols.
Legal & Regulatory Compliance
Maintain secure, time-stamped records to meet retention requirements and protect against liability.
Comprehensive 911 and Radio Communication Recording Solution
Equature’s Call Recording System ensures that every 911 call, radio communication, and other media interactions are accurately captured and securely stored. Through our Viewpoint interface, you can effortlessly view, manage, and analyze these captured communications. This comprehensive capability is essential for incident review, operational transparency, and improving operational efficiencies.
Integrating Call Intelligence for Deeper Insights
Equature’s Call Recording Solution integrates Call Intelligence features, enhancing the functionality of the recorder. With AI-powered tools like Automated Transcription, Summaries, and Call Classification, users can quickly access and analyze critical information. This integration provides deeper insights into communications, supporting more informed decision-making and efficient operations.
Supporting Training and Quality Assurance
Equature’s Call Recording Solution also supports training and quality assurance efforts. By reviewing recorded interactions, supervisors can identify areas for improvement and provide targeted training to staff. This leads to higher service standards and a more efficient, well-trained team.
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Secure Archiving and Easy Access to Records
Having a secure, easily accessible archive of all your communications supports detailed incident analysis and builds trust through transparency. Whether for legal proceedings or internal investigations, Equature’s Call Recording Solution ensures you have the accurate documentation you need at your fingertips. The intuitive Viewpoint interface allows users to quickly search for specific interactions, review detailed call logs, and generate reports, enhancing efficiency and ensuring that critical information is readily available when needed.
Efficient Management of Records for FOIA Requests
Equature’s Call Recording Solution facilitates the editing and organization of records for FOIA requests and other records requests. Users can easily manage, redact, and compile communication records into comprehensive project files, ensuring compliance with legal and regulatory requirements. This capability simplifies the process of responding to information requests, saving time and ensuring accuracy.
