Incident reconstruction
Bring the relevant phone and radio communications into the same review. Start with a time, a source, and the question your team needs to answer.
COMMUNICATIONS RECORDING
Core offering911 recording. Preserve the critical record.
Equature’s 911 call recording software preserves supported emergency phone and radio communications for search, playback, incident reconstruction, and records retrieval. ViewPoint gives your team a practical way to return to the critical record.
- Preserve phone and radio traffic
- Find the communication you need
- Keep the source for every review
Product screenshots edited with fictional demonstration data.
BUILT AROUND THE WORK
The work does not end when a call ends.
A supervisor needs context. A records specialist needs the right communications. Leadership needs to understand how an incident unfolded. A useful recording system supports all three without making the archive another obstacle.
Records retrieval
Give authorized staff a repeatable way to find and replay the communications needed for an agency records task.
Recorder replacement
Plan the move around source compatibility, access to historical recordings, staff preparation, and an agreed acceptance process.
THE CAPABILITIES
Make the next step easier.
For PSAP leaders, communications managers, IT teams, and the people responsible for incident records.
Talk through your requirementsCapture the sources that matter
Plan recording around your supported phone and radio environment, the channels you need, and your retention and continuity requirements.
Move from a question to the audio
Use ViewPoint to locate and replay communications. Establish a retrieval process that works for supervisors, administrators, and authorized records users.
Keep the next step in view
Discuss how recordings will be organized, exported, shared, or reviewed in your configuration. Add intelligence when searchable content and summaries will help the work.
A PRACTICAL EVALUATION
What to look for in a 911 recording system
A PSAP recording system should preserve the communications your agency needs and let authorized staff retrieve the right record. Evaluate capture, search, playback, historical access, and the human review process together.
Evaluate the complete recording workflow
Use a representative incident to demonstrate the work a supervisor or records specialist will perform.
- Confirm supported phone and radio sources and available metadata.
- Search using the information a reviewer has at the start of a request.
- Replay relevant communications and check time and source context.
Plan the transition before cutover
A replacement recorder needs to fit the agency’s technical environment and records process.
- Document retention, access roles, and expected growth.
- Confirm historical archive migration or retained access.
- Agree on acceptance tests, staff training, and support responsibilities.
VIEWPOINT · COMMUNICATIONS RECORDING
Find the record. Follow the details.
Review recorded communications by time, duration, source, and destination. Keep the details in view as you find the communication you need.
Product screenshot edited with fictional demonstration data.
A PRACTICAL EXAMPLE
Reconstruct a call that crossed channels.
A supervisor has an approximate incident time. The initial call and subsequent radio traffic both matter to the review.
Illustrative agency workflowFollow the broader processLocate the relevant communications using the known time and sources.
Listen to the sequence and verify the context surrounding each key moment.
Prepare the record and any required export through the agency’s established process.
THE QUESTION TO COME BACK TO
Can the reviewer find the right communications, explain the sequence, and support the conclusion with the original audio?
START WITH YOUR CENTER
Make your first step concrete.
Bring the people and requirements behind the work. We’ll use them to build a walkthrough around your agency.
Use the practical guideYour source environment
Phone and radio platforms, versions, channels, and the communications you need to retain.
The record you need to keep
Retention expectations, historical archive access, authorized roles, and export requirements.
A transition you can verify
Installation ownership, training, continuity planning, and a retrieval task used for acceptance.
BEFORE YOUR NEXT STEP
Your questions, answered.
What is 911 call recording software?
911 call recording software captures and stores emergency communications so authorized staff can retrieve and replay them. Agencies use the record to reconstruct incidents, answer records requests, review call handling, and support training. The sources and metadata available depend on the recording configuration.
Does emergency communications recording include radio traffic?
It can include supported phone and radio sources. During evaluation, identify your phone system, radio interfaces, software versions, channels, and required metadata. Equature can review the supported configuration before you commit to a deployment.
Is recording software the same as live 911 call handling?
No. Recording preserves communications for retrieval and review; it does not replace the live emergency call-taking system. SmartAgent is a separate Equature capability for AI-assisted administrative and non-emergency call handling with a defined human handoff.
Can we keep recording at the foundation and add AI capabilities?
Yes. Start with the recording and retrieval work your agency needs, then evaluate transcription, summaries, search, and AI-assisted QA around that record. Confirm the capabilities and access included in your configuration.
What happens to our historical recordings when we replace a recorder?
Plan historical access before cutover. Identify archive formats, retention requirements, retrieval needs, and available migration or retained-access options. Do not assume every existing archive can be imported into a new system.
How long should a PSAP retain recordings?
Retention is an agency requirement to establish with the people responsible for records and applicable obligations. Bring your retention schedule, storage expectations, access controls, and retrieval process into the recording evaluation.
MAKE IT YOURS
See what this could look like in your center.
We’ll walk through the relevant tools, the available configuration, and a practical first step for your team.
Build your walkthrough