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SmartScore Automated QA
Take the guesswork out of quality assurance with automated, consistent call scoring. Identify trends, coach faster, and elevate team performance using real data.
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Key Benefits
Our SmartScore Automated QA solution delivers essential capabilities designed specifically for emergency services and public safety agencies.
Automated Call Scoring
AI evaluates calls based on configurable criteria, removing subjectivity and saving hours of manual review time.
Performance Trends & Insights
Quickly identify high performers and those needing support with consistent metrics across all personnel.
Improved Accountability
Creates a transparent, trackable QA process that helps ensure policy compliance and enhances public trust.
Transforming Quality Assurance with SmartScore AutoQA
Equature’s SmartScore AutoQA redefines quality assurance by automating the call evaluation process. Seamlessly integrated into the Viewpoint interface, SmartScore harnesses the power of artificial intelligence to analyze and score calls with speed and accuracy. By eliminating the need for manual scoring, SmartScore allows organizations to maintain high standards of communication quality while reducing the workload on their staff.
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Enhancing Evaluations Through Call Classifications
SmartScore AutoQA becomes even more intelligent when paired with Equature’s Automated Call Classification. By categorizing calls into specific types, such as emergencies, non-emergencies, or high-risk situations, SmartScore can tailor its evaluation criteria to the context of each interaction. This precision ensures that every call is scored against relevant metrics, delivering actionable insights that help organizations optimize their processes and training efforts.
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AI-Driven Scoring for Consistency and Accuracy
At the heart of SmartScore AutoQA is an AI engine that analyzes calls based on predefined quality standards, ensuring consistent and accurate evaluations. Unlike manual scoring, which can vary due to human error or bias, SmartScore provides an unbiased and uniform approach to quality assurance. This enables teams to trust the results and focus their energy on enhancing performance.
Scalable Solutions for Understaffed Teams
In today’s challenging environment, where many organizations face staffing shortages, SmartScore AutoQA offers a scalable solution. Capable of analyzing and scoring 100% of calls without requiring additional personnel, SmartScore enables organizations to meet their quality assurance goals efficiently. This scalability not only improves operational performance but also ensures that no call goes unassessed, driving better outcomes for both staff and the communities they serve.
Driving Innovation in Communication Management
Equature’s SmartScore AutoQA is more than a tool—it’s an innovation that transforms the way organizations manage communications. By automating evaluations and leveraging contextual insights from call classifications, SmartScore empowers teams to improve quality, enhance training, and achieve greater operational efficiency. It’s a next-generation solution for organizations looking to stay ahead in an increasingly complex landscape.
