PSAP
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PSAP Safety You Can Trust.
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Advanced Communication Recording
Equature's Data Infrastructure Solution redefines the 911 recording system for PSAPs by ensuring every interaction is accurately captured and securely stored. The advanced recording capabilities include calls, radio traffic, and other critical communications. This robust recording solution supports incident review, legal compliance, and operational transparency. Seamlessly integrating with NENA i3 compliant systems and major public safety technologies, Equature allows PSAPs to upgrade their 911 recording capabilities while leveraging existing infrastructure, ensuring interoperability and maximizing communication and data management effectiveness.
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Automated Transcription and Summaries
Equature’s automated transcription services ensure that all emergency and routine communications are accurately transcribed and easily accessible after the fact. This feature is vital for maintaining detailed records, supporting incident reviews, and ensuring compliance. Automated transcription enables quick access to specific call details when needed, reducing misunderstandings and improving response accuracy.
Automated Quality Assurance with SmartScore
Equature SmartScore automates quality assurance (QA), reducing the time supervisors spend reviewing calls. The system evaluates recordings against predefined criteria, identifying improvement areas without extensive manual review. This process saves time and ensures consistent service standards, allowing supervisors to focus on targeted training.
Advanced Call Tagging and Intelligent Alerts
Equature’s call tagging feature transcribes and categorizes calls, allowing for efficient data retrieval and analysis. The system automatically tags calls based on content, making it easy to locate specific interactions and generate reports. Additionally, Equature provides Intelligent Alerts; when a call is tagged with critical information such as an Officer Safety Alert, the system can send immediate notifications to the appropriate parties. This real-time alerting capability ensures that urgent situations are promptly addressed, enhancing response times and potentially saving lives.
Real-time Video and Location Data with Equature Connect
Equature Connect enhances PSAP operations with real-time video and location data from a caller's smartphone. Telecommunicators can visually assess scenes and obtain precise location information, improving dispatch accuracy and speed. Integrating video and location data enhances situational awareness, leading to more informed decisions and effective emergency responses.