Find a specific detail
Search for a word, location, or phrase that would otherwise require listening through the whole recording.
COMMUNICATIONS INTELLIGENCE
Core offeringTurn 911 recordings into useful intelligence.
AI transcription, call summaries, tagging, and search make recorded communications easier to work with. Help your team get oriented, find the relevant moment, and move into a more informed review.
- Search what was said
- Get oriented with summaries
- Verify findings against the audio
Communications intelligenceWORKFLOW
- 01
Record
Preserve the source audio
- 02
Understand
Transcription, summaries + search
- 03
Act
A focused, verified review
Start with the work. Connect the next useful step.
BUILT AROUND THE WORK
You have the information. Getting to it takes work.
Recorded communications contain details your center can learn from. Listening from beginning to end for every question puts the burden on already busy people. Intelligence creates another way into the record while keeping the original communication central to the review.
Prepare for call review
Use the summary to get oriented, then focus on the transcript and audio around the moments that need a closer look.
Organize a recurring topic
Use tags and classification to group relevant communications for review, coaching, or an operational question.
THE CAPABILITIES
Make the next step easier.
For supervisors, QA reviewers, analysts, and leaders who need to make recorded information useful.
Talk through your requirementsSearch the content of a communication
Use transcription to find relevant words and details in supported recordings. Return to the audio to understand what the conversation actually conveyed.
Get an overview before going deeper
AI-generated summaries provide a starting point for a review. They help orient a person who still needs to verify consequential details.
Organize what deserves attention
Tags and classification help make communications easier to find, group, and revisit for incident review or performance improvement.
A PRACTICAL EVALUATION
Turn 911 recordings into information a reviewer can use
AI transcription makes spoken communications searchable as text. Summaries help a reviewer get oriented, and tags can help organize the record. The original recording remains the place to check what was said and understand context.
Evaluate AI on the communications you handle
A convincing demonstration uses representative audio and the questions your staff needs to answer.
- Include background noise, local place names, abbreviations, and overlapping speakers.
- Check important details in the transcript and summary against the recording.
- Verify supported sources, available search fields, and the path back to playback.
Connect understanding with action
Useful intelligence reduces the effort to find context and gives the reviewer a clearer starting point.
- Locate communications relevant to an incident or review.
- Use AI-assisted QA to identify potential coaching needs.
- Discuss Cortex assistance and reporting in the context of available data and permissions.
A PRACTICAL EXAMPLE
Find the moment an address was clarified.
A reviewer needs to understand how a location was confirmed during a recorded call.
Illustrative agency workflowFollow the broader processSearch the transcript for the relevant location or phrase.
Read the surrounding text and listen to that portion of the recording.
Document what was actually communicated and decide whether a follow-up is needed.
THE QUESTION TO COME BACK TO
Did the search help locate the relevant moment, and does the finding still hold when checked against the audio?
START WITH YOUR CENTER
Make your first step concrete.
Bring the people and requirements behind the work. We’ll use them to build a walkthrough around your agency.
Use the practical guideRepresentative communications
Bring examples of phone and radio audio that reflect your terminology, sound quality, and review tasks.
The questions reviewers ask
Identify the details people repeatedly search for and how they organize useful findings.
The next workflow
Decide whether the result needs to support incident reconstruction, QA, coaching, or reporting.
BEFORE YOUR NEXT STEP
Your questions, answered.
Does a transcript replace the recording?
No. The recording remains the source for understanding the communication. Transcripts and summaries help people find and interpret the content.
How should we evaluate AI 911 transcription?
Use recordings that represent your actual conditions, including noise, radio quality, terminology, and different speakers. Evaluate task usefulness and check critical details against the audio.
Where does this fit in the platform?
Intelligence builds on recording and helps inform QA, coaching, and operational questions. The exact connections depend on the modules and configuration in use.
MAKE IT YOURS
See what this could look like in your center.
We’ll walk through the relevant tools, the available configuration, and a practical first step for your team.
Build your walkthrough