Our Instructors

Various guests and topics to invigorate industry leaders and motivate both young and experienced professionals.

Meet our instructors as they engage in discussions covering a range of topics, including wellness, leadership, technology, and industry changes, with public safety professionals from across the nation.

Tony Harrison

Tony Harrison is a seasoned public safety communications expert with over 25 years of invaluable experience. As the founder of The Public Safety Group, he offers comprehensive training and consulting services. With a diverse background, including various roles within the industry and his certification as an Emergency Number Professional, Tony is deeply committed to empowering public safety agencies by enhancing their operations through top-tier training and consultancy.

Tracy Brown

Traci Brown is a renowned Fraud-Busting Body Language Expert, Eye-Opening Keynote Speaker, and Best-Selling Author, leading the charge in training individuals to enhance their bottom line by detecting deception.

Traci Eldridge

Tracy Eldridge, the President and Founder of On Scene First, brings a wealth of experience and qualifications to the role, having served as Chief Dispatcher and Dispatcher for over two decades in the Town of Rochester, MA, while also contributing as an on-call Firefighter/EMT in her local fire department. Her extensive expertise extends to a 12-year tenure as a part-time trainer for the Public Safety Group.

Adam Timm

Adam Timm, the President and Founder of The Healthy Dispatcher, is a distinguished figure in the field. He’s not only a best-selling author but has also served as a Dispatcher and Trainer for the Los Angeles Police Department (LA PD, CA) for a decade.

Ann Rakosi

Ann Rakosi brings three decades of expertise to the field of public safety as a Telecommunicator and Supervisor at Coos County Sheriff’s Office, OR.

Ana-Christina Hicks

Ana-Christina Hicks, a Resilience coach, trainer, speaker, and author, empowers individuals in their journey towards resilience and well-being.

Cheri Bartram

Cheri Bartram, with a remarkable 40-year dedication to public safety, has extensive experience across four different PSAPs from Colorado to Michigan, complemented by her educational achievements and certifications in the field.

Cindy Gross

Cindy Gross has accumulated nearly 20 years of experience as a Telecommunicator, Trainer, CTO, and Manager at the Pierre PD, SD.

Doug Showalter

Doug Showalter, the President and Founder of Showalter and Company, is a notable figure in the industry. With nearly two decades of experience, he has served as a Dispatch Supervisor for the California Highway Patrol (CA Highway Patrol), demonstrating his extensive expertise and leadership in the field.

Jocelyn Giangrande

Jocelyn Giangrande is a specialist in people and organizational dynamics, with a focus on adult learning and cultural transformations.

Karolyn Delvaux

Karolyn Delvaux, the Founder and Chief Executive Officer at Critical Learning Development, specializes in PST training and serves as a Trainer and Supervisor at the Orlando PD, FL.

Katie Donovan

Katie Donovan, a certified family recovery coach, interventionist, and executive life and relationship coach, has gained recognition through interviews on major networks and features in Time and Money Magazine cover stories.

Erin Allwardt

Erin Allwardt, with over 15 years of experience in public safety, serves as a Telecommunicator, Trainer, and Supervisor at Calhoun County, MI, contributing her extensive knowledge to the industry.

Gary Noesner

Gary Noesner, a retired FBI professional, concluded a distinguished 30-year career as an investigator, instructor, and negotiator in 2003. He’s made significant contributions to the field, featuring in numerous television documentaries and authoring a book.

Jean Twenge

Jean Twenge, a distinguished professor at San Diego State University in the Department of Psychology and a prolific Author, provides valuable insights and expertise in her field.

Paul Barbour

With 29 years of dedicated service to the Edmond Police Department in Oklahoma, he is an expert in crisis and hostage negotiations. Additionally, he offers his services as a personal consultant.

Ricardo Martinez

The individual behind the Within the Trenches Podcast, serving as its creator and host, and also the founder of the #IAM911 Movement.
They also work as a graphic designer at Martinez Design Concepts and have been a dedicated dispatcher in Allegan County, Michigan for 13 years.

Tina Chaffin

The President and founder of Training 911 Heroes, boasting over two decades of experience in the roles of
Telecommunicator and Trainer.

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