Cybersecurity Calls and the Vital Role of 9-1-1 Dispatchers
In our increasingly connected world, cybersecurity has become a top concern for individuals, businesses, and governments alike. With the ever-present threat of cyberattacks, it's crucial to have a reliable system in place to address these emergencies promptly. One...
Firefighting, Past, Present, and Future
Firefighting as we know it in 2022, has obviously changed from the first attempts at firefighting and will continue to evolve with technology updates that are so advanced, early firefighters couldn’t have fathomed them. The earliest evidence of controlled fire dates...
Retiring from the 9-1-1 Dispatch Center: How to Pass on Knowledge
Retiring from a career in the 9-1-1 dispatch center is a significant milestone. After dedicating years to a demanding and crucial role in emergency services, it's essential to ensure that your wealth of knowledge and experience doesn't vanish with your departure. In...
The Calm in School Crisis Calls
In the face of a school shooting, panic, fear, and chaos tend to reign supreme. However, amidst this turmoil, there are individuals who play a critical role in ensuring the safety of students and staff: 9-1-1 dispatchers. These unsung heroes are the first point of...
Essential Hobbies: Stress Relief for 911 Dispatch Heroes
The high-pressure environment of a 911 dispatch center demands quick thinking, precise communication, and the ability to manage stress effectively. Amid the demanding nature of the job, using hobbies as a means of destressing becomes not just a luxury, but a critical...
Mentoring Power
Engagement and disengagement are two of the most important factors in an employee's success. Gallup research found that 83% of professionals would like to be involved in a mentoring program. But just 29% of workplaces offer mentoring programs. Mentoring programs are a...
Mastering the Chaos: Dispatchers’ Guide to Navigating Protests
Whether it’s a political protest or union strike, dispatchers play a crucial role in emergency response during protests, where the dynamic and potentially volatile nature of events can present unique challenges. As large crowds gather, emotions run high, and safety...
Credit Checks and Public Safety
Credit scores, what do they matter when it comes to public safety? In 2021 the FICO score in America was 711. Experian charted the average credit scores by state with Minnesota at the highest average score of 742 and Mississippi with the lowest average of 681. Over...
Equature Connect: Putting Eyes on the Scene
When seconds count, every bit of information can help save lives. That's why Equature Connect is so important for 911 dispatch call centers. Equature Connect is a real-time location and video streaming platform that allows 911 dispatchers to see what's happening at an...