The Ripple Effects of Our Daily Choices
You are always one choice away from changing your life. Marcy Blochowiak is credited with that phrase in Simple Truths but many have written similar phrases. I think about this from time to time when it pertains to the choices made that led to the public safety...
Navigating the Post-Holiday Brain Fog: How 911 Dispatchers Stay Sharp
The festive season may fill us with cheer, but for 911 dispatchers, returning to work often proves an uphill climb. Dispatchers combat disorientation and cloudy minds as they resume their vital role amidst demanding conditions. This article delves into the unique...
Indiscriminate Usage of Lights and Sirens
When I was working in EMS and Fire, one of the things that was thrilling was being in a vehicle with the lights and sirens on. Just knowing you were on your way to an “emergency” was an adrenaline rush. Although I was never truly comfortable personally driving at...
Resources for the PSAP Professionals
It was twelve years into my career before I learned about organizations that support work done in a PSAP and those individuals serving in the Telecommunicator career. Up until that point, I had no idea about the wealth of knowledge, support, training, and backing...
The Power of Your Voice in a Non-Visual Environment
In every agency I’ve ever worked at, there has been one person with great skills but poor voice tone and inflection. The Oxford language dictionary states that inflection can be the modulation of intonation or pitch in the voice. I recall taking complaints on a...
Cybersecurity Calls and the Vital Role of 9-1-1 Dispatchers
In our increasingly connected world, cybersecurity has become a top concern for individuals, businesses, and governments alike. With the ever-present threat of cyberattacks, it's crucial to have a reliable system in place to address these emergencies promptly. One...
Firefighting, Past, Present, and Future
Firefighting as we know it in 2022, has obviously changed from the first attempts at firefighting and will continue to evolve with technology updates that are so advanced, early firefighters couldn’t have fathomed them. The earliest evidence of controlled fire dates...
Retiring from the 9-1-1 Dispatch Center: How to Pass on Knowledge
Retiring from a career in the 9-1-1 dispatch center is a significant milestone. After dedicating years to a demanding and crucial role in emergency services, it's essential to ensure that your wealth of knowledge and experience doesn't vanish with your departure. In...
The Calm in School Crisis Calls
In the face of a school shooting, panic, fear, and chaos tend to reign supreme. However, amidst this turmoil, there are individuals who play a critical role in ensuring the safety of students and staff: 9-1-1 dispatchers. These unsung heroes are the first point of...