Essential Hobbies: Stress Relief for 911 Dispatch Heroes
The high-pressure environment of a 911 dispatch center demands quick thinking, precise communication, and the ability to manage stress effectively. Amid the demanding nature of the job, using hobbies as a means of destressing becomes not just a luxury, but a critical...
Mentoring Power
Engagement and disengagement are two of the most important factors in an employee's success. Gallup research found that 83% of professionals would like to be involved in a mentoring program. But just 29% of workplaces offer mentoring programs. Mentoring programs are a...
Mastering the Chaos: Dispatchers’ Guide to Navigating Protests
Whether it’s a political protest or union strike, dispatchers play a crucial role in emergency response during protests, where the dynamic and potentially volatile nature of events can present unique challenges. As large crowds gather, emotions run high, and safety...
Credit Checks and Public Safety
Credit scores, what do they matter when it comes to public safety? In 2021 the FICO score in America was 711. Experian charted the average credit scores by state with Minnesota at the highest average score of 742 and Mississippi with the lowest average of 681. Over...
Equature Connect: Putting Eyes on the Scene
When seconds count, every bit of information can help save lives. That's why Equature Connect is so important for 911 dispatch call centers. Equature Connect is a real-time location and video streaming platform that allows 911 dispatchers to see what's happening at an...
Get To Know your Radio Tech
When I was young, my father worked for the telephone company. He was a lineman who climbed the poles where the POTS lines were strung. Then he went into the PBX systems and then larger more complex systems like hospitals and colleges. We had phone equipment in our...
The Bad Boss Syndrome: Unraveling the Biggest Source of Job Burnout
What makes a job unbearable to the point of burnout? According to a comprehensive study by Gallup, one of the largest focused on burnout, the leading cause is not what you might expect. It is not an overwhelming workload, nor is it the constant ticking of the clock....
Every Call Matters, Every Operator Matters: Transforming 911
The Public Safety Answering Point (PSAP) industry is often the unsung hero in emergency response. Every day, millions of people dial 911, seeking immediate help in their most vulnerable moments. At the other end of these calls are resolute PSAP operators, who have the...
Empowering the PSAP Industry: The Key to Fixing Employee Disengagement
The 911 Public Safety Answering Point (PSAP) industry is an integral part of emergency response services. Each day, operators in 911 dispatch centers manage countless calls, providing immediate assistance in times of crisis. Yet, maintaining such elevated levels of...