Challenges Facing 911

Challenges Facing 911

Beyond the regular staffing shortage of applicants, challenges facing 911 today revolve around technology. Specifically speaking for this article, what happens during power outages and network outages? Many PSAPs today have contingency plans in place for when 911 goes...
Are You Really Listening?

Are You Really Listening?

Listening is one of the most important skills in communication. It’s the key to understanding what the other person is saying and getting their point of view. But listening can be difficult. We often go off on our own thoughts, and we may not really pay...