An interactive class focusing on skills supervisors need. Topics covered include federal laws, supervisor skill and styles, problem solving, counseling and liability.
CTO Philosophy and History:
This communication training program is adapted from the Field Training Officers Program and is intended to develop fully trained dispatchers.
The program duration may vary from agency to agency. However, the phases are consistent, with three training and an evaluation phase.
How do people learn?
Habits and Transfer:
Levels of Learning:
Rates of Learning:
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