Customer Service


Customer Service :

It's all about good customer service!

Community-Oriented Policing:

  • Community-oriented policing is an effective method of reducing neighborhood crime, helping to reduce fear of crime, and enhancing the quality of life in the community.
  • Community-oriented policing starts when you answer the phone.
  • You are the voice of the police department.


Internal customers:

  • Police Officers
  • Dispatchers
  • supervisors
  • firefighters
  • paramedics

External customers:

  • Citizens
  • Tow Companies


Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to use for extraordinary customer service, how to defuse anger and officer/dispatcher relations.

Additional information

Total Hrs



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