Public Safety Training

PSAP Learning on Demand

World class elite learning 24 x 7 x 365
WATCH VIDEO

Course Preview

Public Safety Performance Training

A state-of-the-art online interactive learning platform that delivers world-class, best practices training to public safety professionals.

  • Reduce citizen response times
  • Increase field responder safety
  • Learn key communication strategies
  • Learn through 20-40 minute video slices
  • Track and trend learning progress
  • Includes videos, documents, quizzes & tracking for continuing education credits and reimbursement

Did you know that increasing the Educational Quality of the Workforce (EQW) statistically improves performance, employee retention, efficiency, safety, and more?

Equature provides 70+ topics to choose from for every level of your organization.

5 options to choose from

PROMOTIONAL PACKAGES

12 Lesson Package

  • 12 – 1 hr lessons
  • Choose from 25+ topics
  • Access for 1 year
  • Allows you to customize to fit the needs of your team

ENROLL NOW

24 Lesson Package

  • 24 – 1 hr lessons or 3 – 8 hr courses
  • Choose from 40+ topics
  • Access for 1 year
  • Supervisor and CTO options available

ENROLL NOW

PERFORMANCE SUITES PROGRAMS

Mentor Performance Suite – (100 Hours)

  • Mentor core training+
  • 5 years of content and
    over 100 hours
  • Topics ranging from when to discipline and workplace bullying to keeping a positive mindset and breeding success in your training program

MORE DETAILS

Elite Performance Suite – (64 Hours)

  • Elite Core Training+
  • Comprehensive video-based
    system
  • Up to 5 years of training (64 hours)
  • Paid per year, per person
  • Topics ranging from becoming more than just a dispatcher to 911 challenges and first responder safety

MORE DETAILS

DISPATCH MASTER COURSES - 16 HOURS
  • 16-HOURS
  • Just $500 per person
  • 4 advanced and supervisory topics to choose from
  • Video-based, convenient
  • Complete over 6 months or sooner

MORE DETAILS

DISPATCH SUITE COURSES - 8 HOURS
  • 8-HOURS
  • Just $250 per person
  • 14 courses to choose from
  • Video-based, convenient
  • Complete over 6 months sooner
  • From active shooter training and terrorism to customer service and managing stress

MORE DETAILS

MINIS - APPROX 1 HOUR
  • Webinars
  • The entire agency will have access to the webinar for one year
    space
  • Each is 40-60 minutes of top training
  • Keep it for a full year
  • 19 topics to choose from in dispatch performance
  • Renew annually for just $99 maintenance fee

MORE DETAILS

Read the complimentary
report on the importance of training

MENTOR PERFORMANCE SUITE

Over 100 hours of self-paced program material lasting up to 5 years designed for employees who have aptitude in areas of supervisory duties and who would like to take on leadership responsibility.

Year 1 Includes:

  • Mentor Core – Being a Coach, When to Discipline, Supervision, The Hard Questions Answered, Acknowledging a Job Well Done, Workplace Bullying, Handling Difficult Employees, Remedial Training, Keeping a Positive Mindset, Preparing Yourself for a Critical Incident, and Preparing Your Agency for Critical Incidents (4 hours)
  • Customer Service (8 hours)
  • Breeding Success in Your Training Program (8 hours)
  • Mentor Essential Review (1 hour)
  • Communication in the Dispatch Center (1 hour)
  • 911 Challenges (1 hour)
  • Active Shooter and Terrorism (1 hour)

Year 2 Includes:

  • Communications Center Liability (8 hours)
  • How to Save a Life – Yours (8 hours)
  • PTSD (1 hour)
  • Supervisor Skills (1 hour)
  • CTO (1 hour)
  • Suicidal Callers (1 Hour)

Year 3 Includes:

  • Advanced Law Enforcement (16 hours)
  • How Cultural Diversity Affects the Communication Center (1 hour)
  • PSAP Frontline Leader Success (1 hour)
  • NG9-1-1 – Are We There Yet? (1 hour)
  • Active Shooter – Lessons Learned (1 hour)

Year 4 Includes:

  • Communications Training Officer (CTO) (16 hours)
  • From Failure to Success: PSAP Training Tactics that Work (1 hour)
  • The Staffing Conundrum (1 hour)
  • Public Safety and Generational Difference (1 hour)
  • Responder Safety (1 hour)

Year 5 Includes:

  • Communications Center Supervision (16 hours)
  • Morale (1 hour)
  • Leadership (1 hour)
  • Active Listening (1 hour)
  • Ethics (1 hour)

ELITE PERFORMANCE SUITE

With 64 hours of content lasting up to 5 years, this learning management program trains dispatchers how to react during crisis calls so they may effectively communicate with victims and first responders to provide help quickly in life-threatening situations. Topics include dispatching skills, first responder safety, and 911 challenges.

Year 1 Includes:

  • Elite Core – Communication in the Dispatch Center, Dispatcher Improvement, Liability for the Communications Center, Critical Incidents (4 hours)
  • Customer Service (8 hours)
  • Becoming More Than Just a Dispatcher (1 hour)
  • 911 Challenges (1 hour)
  • Dispatching Skills (1 hour)
  • First Responder Safety (1 hour)

Year 2 Includes:

  • How To Save a Life – Yours (8 hours)
  • Suicidal Callers (1 hour)
  • PTSD (1 hour)
  • Children and 911 (1 hour)
  • How Cultural Diversity Affects the Communication Center (1 hour)

Year 3 Includes:

  • Breeding Success in Your Training Program (8 hours)
  • NG9-1-1 – Are We There Yet? (1 hour)
  • Active Shooter – Lessons Learned (1 hour)
  • Stress Management and Mental Health (1 hour)
  • PSAP Frontline Leadership Success (1 hour)

Year 4 Includes:

  • Active Shooter (8 hours)
  • From Failure to Success: PSAP Training Tactics that Work (1 hour)
  • 911’s Least Wanted (1 hour)
  • Crisis Intervention (1 hour)
  • Responder Safety (1 hour)

Year 5 Includes:

  • Suicide Intervention
  • Improving Morale in Your Agency
  • Generational Differences
  • Active Listening
  • Everyday Ethics

DISPATCH MASTER COURSES

Self-paced video-based content to be completed within 6 months includes 16 hours of advanced and supervisory training content.

  • Advanced Law Enforcement
  • Fire Communications
  • CTO – Communications Training Officer
  • Communications Center Supervisor

DISPATCH core competency COURSES

Self-paced video-based content to be completed within 6 months includes 8 hours of dispatch core competency training. Choose one of 14 topics.

8-hour DISPATCH courses

  1. Active Shooter
  2. Terrorism and the Telecommunicator
  3. Crimes in Progress
  4. Customer Service
  5. Communications Center Liability
  6. Stress, It’s All in Your Head
  7. How To Save a Life – Yours!
  8. Critical Incident – Stress
  9. Suicide Intervention
  10. Breeding Success
  11. Critical Incidents – Total Disaster Response
  12. Elite Continuous Training
  13. Hostage Negotiation
  14. Domestic Violence

Elite / Mentor courses allow YOU to CONTINUOUSLY IMPROVE DISPATCH OPERATIONS PROVIDING FASTER RESPONSE TIMES AND FIELD RESPONDER SAFETY

MINIS

Topics that are included in the promotional packages are listed below. Contact Heather Froom, Research & Education Training Specialist for more information and pricing.
Phone:  248.359.8863 | Email: hfrooom@equature.com

  1. Advanced Interviewing Techniques: To Spot the Lies and Get the Truth
  2. What Drives the 911 Gossip Mill and How to Transend it for Everyone’s Sake!
  3. Learning to Thrive in a High Stress Workplace
  4. Interact With Purpose: How What You Say (And How Often You Say It) Defines Your Center’s Culture
  5. Liar Liar Pants on Fire
  6. Hire and Retain for Top Performers Program
  7. What I Have Learned About Your ECC
  8. How To Hire For Success
  9. Biases – Do We Really All Have Them?
  10. Trafficking – Truth or Fiction?
  11. Lead, Follow, or Get Out of The Way
  12. The Power of Appreciation
  13. Why It Ain’t Easy to Change Your Center’s Culture—and What You Can Do About It
  14. How You Say It: Negotiation in Life and Work
  15. Telemcommunicator CPR (T-CPR)
  16. Director Strategies – Leading to Success
  17. Recover Together
  18. Who Moved My Headset: The Ever Changing Environment of 9-1-1
  19. Burnout’s Kryptonite: How To Beat Burnout before burnout beats you
  20. Resilience: Protecting Your Mental Health
  21. Triumph Through Struggle
  22. The Crisis Within: When Tragedy Strikes A Team Member
  23. Be The Leader
  24. Expecting the Unexpected
  25. Everyday Ethics
  26. Business of Leadership
  27. 911’s Least Wanted
  28. Stress Management
  29. Domestic Violence
  30. Breeding Success in Your Training Program
  31. Improving Morale in Your Agency
  32. Active Listening
  33. Public Safety and Generational Differences
  34. Responder Safety
  35. Crisis Intervention
  36. The Staffing Conundrum – Challenges of Staffing the Communications Center
  37. How Cultural Diversity Affects the Communications Center
  38. From Failure to Success: PSAP Training Tactics That Work
  39. Active Shooter – Lessons Learned
  40. NG9-1-1 – Are We There Yet?
  41. PSAP Front Line Leader Success
  42. Children and 911
  43. Active Shooter and Terrorism
  44. PTSD
  45. Suicidal Callers
  46. Becoming More Than Just a Dispatcher
  47. Communications Training Officer (CTO)
  48. Critical Incidents
  49. Liability for the Communications Center
  50. Supervisor Skills
  51. Dispatcher Improvement
  52. Communications in the Dispatch Center
  53. 911 Challenges

Learning Management Milestones

Topics

Students

Hours

Certificates Issued

top 10 most promising homeland security providers in 2017

Schedule a Consultation Now

Equature Direct Advantage

Providing proactive 24 X 7 X 365 live support