Skill across attempts
Compare the same behavior in successive exercises and supervised observations.
EQUATURE IN PRACTICE · CLOSED-LOOP WORKFLOW
Build readiness through learning, practice, and proof.
Give every lesson a place to be practiced and every practice session a follow-up. Connect Apprentice, SmartSim, SmartTRAC, and ViewPoint around the behavior your trainer needs to see.
THE STARTING POINT
A defined skill in the dispatcher’s training plan.
A new dispatcher is preparing for a more demanding call type. The trainer wants to build the skill before supervised live work and use each observation to choose the next lesson.
THE TOOLS IN THIS LOOP
Carry the objective and the evidence between steps. Your team owns the review, the handoff, and the next decision.
FOLLOW THE WORK
One step informs
the next.
Keep the original question in view all the way through the follow-up.
Training lead
Start with a specific learning objective.
Define the expected behavior in the training plan. Choose a relevant Apprentice course and review the agency procedures the learner will need to apply, using the licensed SmartTRAC training tools where available.
What carries forwardA shared objective, relevant learning, and criteria for the next observation.
Trainer + learner
Give the lesson a realistic practice opportunity.
Select a SmartSim call or radio scenario and an appropriate difficulty. Observe how the learner applies the target skill, including practice CAD work when it is relevant to the exercise.
What carries forwardAn observed attempt that reveals strengths and specific gaps.
Trainer
Record what happened and choose the next adjustment.
Discuss the exercise with the learner. Document the observed behavior through your training evaluation or DOR process, where configured, and decide what should be reinforced or practiced again.
What carries forwardFeedback and a next step that another trainer can understand.
Trainer + learner
Return to the lesson that addresses the gap.
Revisit relevant Apprentice material or change the SmartSim exercise to focus on the difficult moment. Repeat the observation against the same criteria so progress is easier to assess.
What carries forwardA second attempt and a clear comparison with the first.
Trainer + supervisor
Carry the skill into supervised work.
As the agency’s training plan permits, review relevant supervised communications in ViewPoint and document observations in SmartTRAC. Use the broader readiness evaluation to decide whether to progress, reinforce, or revisit learning.
What carries forwardA trainer-led readiness decision and the next training objective.
CLOSE THE LOOP
Let observed performance choose the next lesson.
Readiness develops through repeated evidence. A completed course starts the conversation; practice, supervised observations, and your agency’s evaluation process determine the next step.
Return to the starting pointTHE SOFTWARE IN THE WORKFLOW
Practice the skill your training plan is trying to build.
Use SmartSim to make the objective observable, then carry the debrief into SmartTRAC and choose the next Apprentice lesson or practice activity.
Choose the learning that supports your next practice objective.
Browse the Apprentice course catalogLOOK FOR THE CHANGE
Measure the result
the loop was built for.
Establish a baseline and compare like with like. Use the evidence to decide whether to continue, adjust, or choose a different action.
Trainer continuity
Check whether the next trainer can see the objective, prior feedback, and the agreed follow-up.
Readiness evidence
Bring learning, simulations, and documented observations into the agency’s readiness decision.
Keep the work connected.
An illustrative workflow, not a customer case study. AI-assisted findings need human review. Available tools, data, and connections depend on your configuration; the steps do not imply automatic transfers between every product.
MAKE IT YOURS
See this loop in your environment.
Bring the starting point and the result you want to check. We’ll demonstrate the supported products, team handoffs, and follow-up for your center.
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