Leadership is an essential quality in any workplace, and 9-1-1 dispatch centers are no exception. In fact, given the high-pressure, fast-paced nature of emergency response, strong leaders are especially important…. April 20, 1999 – some of you reading this may not have been born yet, others still small children, the rest of us remember this day as the day of… As the first point of contact for emergency response teams, dispatchers play a vital role in ensuring that the right resources are sent to the right location at the right… How you respond to the stories of back in the day, will be reflected in your perspective of this article. Back in the day stories can be funny or boring,… If you have ever been around a picky eater, or are one yourself, you are aware of how exasperating it can be for the cook. The food doesn’t taste right,… What can I say other than it happens to everyone at some point in their career? And some people deal with this more than others. “She’s always taking time… There is a widespread belief that public safety telecommunicators (PSAPs) are immune from liability in the event of an emergency. This is not the case. What is a 9-1-1 Emergency… In my career, I have had thousands of hours of additional training (not an exaggeration!). I don’t remember every class, but NCMEC does not fall into that lost memory category. …
Recognizing Leaders and Inspiring Staff in the 9-1-1 Center
Run, Hide, Fight
The Impact of Dispatch Attitude on the Radio
Back in the Day – A Funny Journey through years-gone-by in the PSAP
Picky, Persnickety, or Pampered
Managing conflict in the PSAP
Is liability really something to be concerned about in a PSAP?
National Center for Missing and Exploited Children / NCMEC
