Biases - Do We Really All Have Them?
Examine bias in public safety through historical context and discussion of how it develops and appears in the workplace.
Explore courseAPPRENTICE · CULTURE
What Drives the 911 Gossip Mill And How to Transcend it For Everyone's Sake
Examine workplace gossip, its different forms and intentions, and its impact on individuals and the communications center.
COURSE FOCUS
What this course explores.
- Forms of gossip
- Intent and impact
- Workplace relationships
Who should consider it?
Telecommunicators and public safety professionals whose roles and development goals match the topics below.
Match the course to your role, agency procedures, and development goals. The course overview does not replace your agency’s training requirements.
PUT THE LEARNING TO WORK
Start with a useful question.
Where does forms of gossip show up in your team’s work, and what would you want someone to do differently after this course?
Suggested team discussion to support your training plan.
Give the course a clear follow-through.
Choose a relevant example from your agency, discuss the learning with a trainer, and agree on one practical next step. Use feedback or an observation to see how the knowledge carries into the work.
Use the dispatcher development planMeet our learning teamCulture Awareness, Competency, and 911 Emergency Dispatchers
Explore cultural awareness and competency in the context of the diverse communities served by 911 emergency dispatchers.
Explore courseCulture is a Contact Sport: Why What You Do (and Don't Do) Shapes Your Center Everyday
Consider how everyday actions, attitudes, and choices contribute to workplace culture in a communications center.
Explore course