Culture Awareness, Competency, and 911 Emergency Dispatchers
Explore cultural awareness and competency in the context of the diverse communities served by 911 emergency dispatchers.
Explore courseAPPRENTICE · CULTURE
Biases - Do We Really All Have Them?
Examine bias in public safety through historical context and discussion of how it develops and appears in the workplace.
COURSE FOCUS
What this course explores.
- Understanding bias
- Historical context
- Public safety culture
Who should consider it?
Telecommunicators and public safety professionals whose roles and development goals match the topics below.
Match the course to your role, agency procedures, and development goals. The course overview does not replace your agency’s training requirements.
PUT THE LEARNING TO WORK
Start with a useful question.
Where does understanding bias show up in your team’s work, and what would you want someone to do differently after this course?
Suggested team discussion to support your training plan.
Give the course a clear follow-through.
Choose a relevant example from your agency, discuss the learning with a trainer, and agree on one practical next step. Use feedback or an observation to see how the knowledge carries into the work.
Use the dispatcher development planMeet our learning teamCulture is a Contact Sport: Why What You Do (and Don't Do) Shapes Your Center Everyday
Consider how everyday actions, attitudes, and choices contribute to workplace culture in a communications center.
Explore courseEveryday Ethics
Examine ethical behavior in public safety and the dilemmas that can arise through social media and everyday decisions.
Explore course