Be The Leader
Explore mentoring, internal talent development, and succession planning as part of an agency’s leadership responsibilities.
Explore courseAPPRENTICE · LEADERSHIP
PSAP Front Line Leader Success
Explore the foundations of effective leadership and how different leadership styles shape the trainer-leader role.
COURSE FOCUS
What this course explores.
- Leadership foundations
- Leadership styles
- Trainer-leader development
Who should consider it?
Supervisors, training officers, agency leaders, and personnel preparing for greater responsibility.
Match the course to your role, agency procedures, and development goals. The course overview does not replace your agency’s training requirements.
PUT THE LEARNING TO WORK
Start with a useful question.
Where does leadership foundations show up in your team’s work, and what would you want someone to do differently after this course?
Suggested team discussion to support your training plan.
Give the course a clear follow-through.
Choose a relevant example from your agency, discuss the learning with a trainer, and agree on one practical next step. Use feedback or an observation to see how the knowledge carries into the work.
Use the dispatcher development planMeet our learning teamBe Who You Need(ed): Modeling, Mentoring, and Building Others
Consider how experience can become a source of influence through modeling, mentoring, and supporting other people’s development.
Explore courseCommunications Center Supervisor
Develop your approach to supervision through leadership styles, problem-solving, counseling strategies, and an introduction to relevant federal laws.
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