Be The Leader
Explore mentoring, internal talent development, and succession planning as part of an agency’s leadership responsibilities.
Explore courseAPPRENTICE · LEADERSHIP
From Dumpster Fire to Diamond: Leading an Agency Out of Crisis
Explore returning to an agency in crisis and the leadership work involved in addressing the past, rebuilding trust, and restoring purpose.
COURSE FOCUS
What this course explores.
- Agency crisis
- Rebuilding trust
- Leadership and purpose
Who should consider it?
Supervisors, training officers, agency leaders, and personnel preparing for greater responsibility.
Match the course to your role, agency procedures, and development goals. The course overview does not replace your agency’s training requirements.
PUT THE LEARNING TO WORK
Start with a useful question.
Where does agency crisis show up in your team’s work, and what would you want someone to do differently after this course?
Suggested team discussion to support your training plan.
Give the course a clear follow-through.
Choose a relevant example from your agency, discuss the learning with a trainer, and agree on one practical next step. Use feedback or an observation to see how the knowledge carries into the work.
Use the dispatcher development planMeet our learning teamBe Who You Need(ed): Modeling, Mentoring, and Building Others
Consider how experience can become a source of influence through modeling, mentoring, and supporting other people’s development.
Explore courseCommunications Center Supervisor
Develop your approach to supervision through leadership styles, problem-solving, counseling strategies, and an introduction to relevant federal laws.
Explore course