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The City of Spearfish
Police Department
The Challenge
The Greenville County Sheriff's Office faced the formidable task of integrating nine separate dispatch centers into a single, centralized system to improve emergency response efficiency. Capturing and integrating data from multiple sources, including 911 calls and radio communications, into a unified platform was a significant challenge. Aligning the new system with Next Generation 911 (NG9-1-1) standards required advanced technology and coordination among stakeholders. Ensuring user-friendliness and adequate training for all personnel was essential. Addressing these challenges was crucial for enhancing public safety and providing the highest level of service to Greenville County residents.
Our Solution
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Personalized Solutions and Ongoing Support
Equature addressed the specific needs of the Spearfish PD with tailored solutions, ensuring effective call management.
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QA Assessment Tools
Provided tools to help the team continuously improve their service quality.
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On-Demand Training Programs
Personalized training was offered to engage the team and enhance their skills.
Technologies Used
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Viewpoint
