911 Challenges - Hacked, Attacked, and Where's That?
Explore everyday technology challenges in 911, including ANI/ALI verification, mapping accuracy, and changing systems.
Explore courseAPPRENTICE · TECHNOLOGY
Who Moved My Headset: The Ever Changing Environment of 9-1-1
Consider how changing technology, training styles, and responsibilities affect a 911 center’s preparation for the future.
COURSE FOCUS
What this course explores.
- Changing technology
- Training approaches
- Planning for change
Who should consider it?
Telecommunicators and public safety professionals whose roles and development goals match the topics below.
Match the course to your role, agency procedures, and development goals. The course overview does not replace your agency’s training requirements.
PUT THE LEARNING TO WORK
Start with a useful question.
Where does changing technology show up in your team’s work, and what would you want someone to do differently after this course?
Suggested team discussion to support your training plan.
Give the course a clear follow-through.
Choose a relevant example from your agency, discuss the learning with a trainer, and agree on one practical next step. Use feedback or an observation to see how the knowledge carries into the work.
Use the dispatcher development planMeet our learning teamFuture Tech and How To Stay On Top Of It
Consider emerging PSAP technology, the problems it may address, and ways to stay informed as tools change.
Explore courseGIS (Geographic Information System) for Dispatchers
Explore how geographic information systems support emergency response, including GIS data and enhancements for dispatch operations.
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