40 Hour Basic Telecommunicator Course
Build a foundation for a public safety communications career through the Basic Telecommunicator Training program.
Explore courseAPPRENTICE · ORIENTATION
Telecommunicator Orientation Exam - Phase I
Explore a public introduction to emergency telecommunications and the job knowledge considered in the Phase I orientation course and exam.
COURSE FOCUS
What this course explores.
- Career orientation
- Job expectations
- Agency screening
Who should consider it?
Applicants, new hires, and trainers planning an introduction to emergency communications.
Match the course to your role, agency procedures, and development goals. The course overview does not replace your agency’s training requirements.
PUT THE LEARNING TO WORK
Start with a useful question.
Where does career orientation show up in your team’s work, and what would you want someone to do differently after this course?
Suggested team discussion to support your training plan.
Give the course a clear follow-through.
Choose a relevant example from your agency, discuss the learning with a trainer, and agree on one practical next step. Use feedback or an observation to see how the knowledge carries into the work.
Use the dispatcher development planMeet our learning teamTelecommunicator Orientation Exam - Phase II
Explore the emergency telecommunications career overview associated with Phase II of the Telecommunicator Orientation Course and Exam.
Explore courseTelecommunicator Orientation Exam - Phase III
Review the introduction to emergency telecommunications provided through the Phase III orientation course and exam listing.
Explore course