Emergency - The Other Side of the Call (an EMS perspective)
Look beyond the dispatch to understand EMS field operations and the challenges responders encounter on the other side of the call.
Explore courseAPPRENTICE · LAW, FIRE & EMS
Response to Persons With Mental Illness
Consider patience, empathy, and calm communication when public safety personnel respond to people experiencing mental illness.
COURSE FOCUS
What this course explores.
- Empathy
- Calm communication
- Mental illness awareness
Who should consider it?
Telecommunicators and public safety professionals whose roles and development goals match the topics below.
Match the course to your role, agency procedures, and development goals. The course overview does not replace your agency’s training requirements.
PUT THE LEARNING TO WORK
Start with a useful question.
Where does empathy show up in your team’s work, and what would you want someone to do differently after this course?
Suggested team discussion to support your training plan.
Give the course a clear follow-through.
Choose a relevant example from your agency, discuss the learning with a trainer, and agree on one practical next step. Use feedback or an observation to see how the knowledge carries into the work.
Use the dispatcher development planMeet our learning teamFire Communications
Explore fire operations from the communications perspective, including incident management, apparatus, and communication during fire calls.
Explore courseFire Service Operations for the Telecommunicator
Explore fireground operations and emergency response protocols from the telecommunicator’s perspective.
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