Achieving Work/ Home Life Balance
Explore factors that make work and home difficult to balance, along with steps and communication approaches that can support change.
Explore courseAPPRENTICE · WELLNESS
Resilience: Protecting Your Mental Health
Consider mental resilience alongside emerging demands in emergency communications, including rare high-risk calls and 911 video.
COURSE FOCUS
What this course explores.
- Mental resilience
- High-risk calls
- Changing communications demands
Who should consider it?
Telecommunicators and public safety professionals whose roles and development goals match the topics below.
Match the course to your role, agency procedures, and development goals. The course overview does not replace your agency’s training requirements.
PUT THE LEARNING TO WORK
Start with a useful question.
Where does mental resilience show up in your team’s work, and what would you want someone to do differently after this course?
Suggested team discussion to support your training plan.
Give the course a clear follow-through.
Choose a relevant example from your agency, discuss the learning with a trainer, and agree on one practical next step. Use feedback or an observation to see how the knowledge carries into the work.
Use the dispatcher development planMeet our learning teamBeyond the Manual: Real World Peer Support
Consider the structure, strategy, and adaptability involved in supporting a strong team through peer support.
Explore courseBuilding Mentally Tough High Morale 911 Teams
Explore mental toughness, peer resilience, and the relationship between shared challenges and team morale.
Explore course