Active Shooter - Lessons Learned
Review lessons from active shooter incidents discussed through the experiences of Clackamas County 911 and Douglas County emergency communications.
Explore courseAPPRENTICE · RISK & READINESS
Homeland Security and Disaster Response
Explore homeland security and disaster response as part of preparing dispatchers for changing threats and demanding incidents.
COURSE FOCUS
What this course explores.
- Homeland security
- Disaster response
- Dispatcher readiness
Who should consider it?
Telecommunicators and public safety professionals whose roles and development goals match the topics below.
Match the course to your role, agency procedures, and development goals. The course overview does not replace your agency’s training requirements.
PUT THE LEARNING TO WORK
Start with a useful question.
Where does homeland security show up in your team’s work, and what would you want someone to do differently after this course?
Suggested team discussion to support your training plan.
Give the course a clear follow-through.
Choose a relevant example from your agency, discuss the learning with a trainer, and agree on one practical next step. Use feedback or an observation to see how the knowledge carries into the work.
Use the dispatcher development planMeet our learning teamCommunications Center Liability
Examine liability concerns facing communications centers and why understanding risk matters across the organization.
Explore courseCountdown to Chaos
Prepare for large events and demanding incidents by connecting technology, stress management, and leadership under pressure.
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