Active Assailant
Explore the telecommunicator’s role during an active assailant incident and the demands of this challenging emergency call type.
Explore courseAPPRENTICE · CALL HANDLING
Crisis Intervention
Explore active listening and communication when a caller is in crisis or experiencing mental illness.
COURSE FOCUS
What this course explores.
- Active listening
- Crisis communication
- Mental illness awareness
Who should consider it?
Telecommunicators and public safety professionals whose roles and development goals match the topics below.
Match the course to your role, agency procedures, and development goals. The course overview does not replace your agency’s training requirements.
PUT THE LEARNING TO WORK
Start with a useful question.
Where does active listening show up in your team’s work, and what would you want someone to do differently after this course?
Suggested team discussion to support your training plan.
Give the course a clear follow-through.
Choose a relevant example from your agency, discuss the learning with a trainer, and agree on one practical next step. Use feedback or an observation to see how the knowledge carries into the work.
Use the dispatcher development planMeet our learning teamActive Shooter & Terrorism
Review active shooter and terrorism incidents through case studies that examine warning signs and response considerations.
Explore courseAdvanced Law Enforcement
Develop awareness of law enforcement calls that may escalate into critical incidents, including interactions involving suicidal callers.
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