Active Assailant
Explore the telecommunicator’s role during an active assailant incident and the demands of this challenging emergency call type.
Explore courseAPPRENTICE · CALL HANDLING
Crimes In Progress
Consider the demands of in-progress and high-risk calls and the preparation needed to respond when an incident is unfolding.
COURSE FOCUS
What this course explores.
- In-progress incidents
- High-risk calls
- Call-taking readiness
Who should consider it?
Telecommunicators and public safety professionals whose roles and development goals match the topics below.
Match the course to your role, agency procedures, and development goals. The course overview does not replace your agency’s training requirements.
PUT THE LEARNING TO WORK
Start with a useful question.
Where does in-progress incidents show up in your team’s work, and what would you want someone to do differently after this course?
Suggested team discussion to support your training plan.
Give the course a clear follow-through.
Choose a relevant example from your agency, discuss the learning with a trainer, and agree on one practical next step. Use feedback or an observation to see how the knowledge carries into the work.
Use the dispatcher development planMeet our learning teamActive Shooter & Terrorism
Review active shooter and terrorism incidents through case studies that examine warning signs and response considerations.
Explore courseAdvanced Law Enforcement
Develop awareness of law enforcement calls that may escalate into critical incidents, including interactions involving suicidal callers.
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