Loading... PSAP Communications Intelligence Program

Program Overview

• Statewide Initiative

  Bringing together all PSAPs to improve emergency response by providing Public Safety Answering Points (PSAPs) with advanced communication analysis capabilities through AI-driven technology

• Artificial Intelligence Features

  This program equips emergency service agencies with automated transcription, summarization, and quality assessment tools specifically designed for emergency communications

• Modernization of Legacy Systems

  Each participating PSAP receives dedicated hardware and software that operates alongside existing systems without requiring replacement of legacy infrastructure.

• Advanced Analytics

  The program processes all forms of agency communications—including emergency calls, non-emergency lines, and radio transmissions—converting them into searchable, analyzable data

• Standardization and Consistency

  This standardized approach to communications intelligence enables agencies to implement consistent quality assurance protocols, improve response efficiency, and maintain comprehensive records with minimal additional staff burden.

Benefitting Your PSAP Team

Enhanced Call Quality

Experience crystal-clear audio and reliable connections with our advanced communication systems.

Streamlined Dispatch Operations

Improve response times and coordination with our intuitive dispatch interface.

Real-time Analytics

Make data-driven decisions with comprehensive analytics and reporting tools.

Team Training Support

Access comprehensive training materials and support for your entire PSAP team.

24/7 Technical Support

Get round-the-clock assistance from our dedicated technical support team.