Greenville County
Sheriff's Office
The Challenge
The Greenville County Sheriff's Office faced the formidable task of integrating nine separate dispatch centers into a single, centralized system to improve emergency response efficiency. Capturing and integrating data from multiple sources, including 911 calls and radio communications, into a unified platform was a significant challenge. Aligning the new system with Next Generation 911 (NG9-1-1) standards required advanced technology and coordination among stakeholders. Ensuring user-friendliness and adequate training for all personnel was essential. Addressing these challenges was crucial for enhancing public safety and providing the highest level of service to Greenville County residents.
Our Solution
Centralized Recording Solution
Developed a unified system to capture and integrate data from various sources, improving emergency response capabilities.
Advanced Technology Integration
The system included integrations such as Motorola MCC7500 radio systems and ProQA Aqua, aligning with NG9-1-1 standards.
Rapid Implementation
The solution was operational in less time than allotted, allowing users to familiarize themselves with the system before critical transitions.
Technologies Used
- Viewpoint
- OnScene
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