The City of Everett

Emergency Communication Center

The Challenge

The Everett Police Department's Public Safety Answering Point (PSAP) is located just 3 miles outside of Boston and is a busy Communications Center, handling numerous calls throughout the day. The challenge was providing Continuing Education opportunities that fit into the busy schedules of dispatchers while ensuring they received high-quality training. Traditional in-person classes often conflicted with shift schedules and personal commitments, making it difficult for dispatchers to stay up-to-date with their education requirements.

Our Solution

Flexible and Convenient Online Training

Dispatchers can access Continuing Education classes online through Equature, offering convenience and self-paced learning.

Engaging and Informative Content

Instructors on the training videos are interesting and provide valuable insights, enhancing the learning experience for dispatchers.

Trusted and Accessible Training Source

Equature is accessible from anywhere and is a trusted source for any training modules that PSAP personnel may need or require.

Technologies Used

Apprentice
EVA

Nancy Winsor
911 Clerk
The City of Everett
"Our dispatchers have many choices available to take their Continuing Education classes but they prefer to do them on-line through Equature. They find it more convenient and can go at their own pace. They also say that the instructors on the videos are also interesting. Equature is also very accessible from anywhere and is a trusted source for any training modules that any PSAP personnel may need or require."