Fairfax County
Department of Public Safety Communications
The Challenge
Fairfax County's Department of Public Safety Communications (DPSC) faced substantial challenges due to the high volume and complexity of operations. As the largest 9-1-1 center in Virginia, DPSC handles over one million calls annually. The primary challenge was developing a system capable of managing this high call volume while ensuring efficient and accurate call processing. Integrating various media types into a single system was crucial for maintaining operational efficiency. DPSC also needed comprehensive training programs for its diverse team and ongoing support to address issues and keep the system running smoothly. These challenges highlighted the need for a sophisticated, reliable, and user-friendly solution to support DPSC's mission of providing high-quality public safety services.
Our Solution
Multi-System Capture Configuration
Customized a multi-site, multi-system capture configuration capable of handling various media types.
Unified Cluster Capture System
Provided centralized access across all five sites with a unified cluster capture system.
High Call Volume Management
The robust recording system met the specific needs of Fairfax County for managing high call volumes.
Technologies Used
- Viewpoint
- Transcription
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