Level 1 Support Technician
The Level 1 Support Technician is a frontline technical support specialist responsible for initial customer contact, ticket triage, and resolution of routine technical issues. Key Responsibilities include handling tickets, providing troubleshooting support, and escalating complex issues.
About the Role
The Level 1 Support Technician is a frontline technical support specialist responsible for initial customer contact, ticket triage, and resolution of routine technical issues. Key Responsibilities include handling tickets, providing troubleshooting support, and escalating complex issues.
Qualifications
- Required: High school diploma or equivalent,
- Basic understanding of Windows/Linux and networking,
- Strong communication.
- Preferred: Prior IT experience, associate’s degree.
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Job Details
Department
Posted
February 2, 2026
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