Giles County

E911

Giles County

E911

Did you know that Giles County, Tennessee, is known for being the birthplace of the famous Southern tradition of Mule Day! Started in 1840 as a day for mule trading, it has grown into a multi-day festival celebrated each April, attracting visitors from all over with its parade, live music, and mule-driving contests.

Tailored Online Certification Programs

Equature offers specialized online certification programs that meet the evolving needs of 911 centers, empowering dispatchers with targeted, relevant training.

Responsive to Public Safety Challenges

Equature’s training adapts to the demands of public safety agencies, providing essential resources that allow teams to maintain high standards even amidst staffing shortages and increased workloads.

Accessible Anytime, Anywhere

With Equature’s online platform, 911 center personnel can access critical training materials on their own schedule, ensuring continuous learning without interrupting essential services.

Introduction to the Challenge

Giles County E911 faced severe staffing shortages following COVID-19, compounded by limited opportunities for new hires to attend traditional certification training. This situation left the center struggling to ensure that both new and existing staff received the necessary training to uphold quality standards in public safety.

Enhancing Community Service

Equature provided a timely solution with a catalog of online courses introduced by Heather Froom. These courses became indispensable for the center, allowing Giles County E911 to continue certification training and maintain a high level of service without the need for time-consuming, in-person sessions. The affordability and comprehensiveness of Equature's training modules have positioned it as Giles County E911’s preferred platform for both basic and continuing education certifications. “Equature has been a life saver for our 911 center. The courses are in-depth and cost-effective. I highly recommend Equature for your training needs.” — Gwen Gracy, Director, Giles County E911