Fairfax County

Department of Public Safety Communications

Fairfax County

Department of Public Safety Communications

Did you know that if Fairfax County were a city, it would be the 10th largest in the United States, surpassing cities like Atlanta, Boston, and Charlotte?

Multi-System Capture Configuration

Customized a multi-site, multi-system capture configuration capable of handling various media types.

Unified Cluster Capture System

Provided centralized access across all five sites with a unified cluster capture system.

High Call Volume Management

The robust recording system met the specific needs of Fairfax County for managing high call volumes.

Introduction to the Challenge

Fairfax County's Department of Public Safety Communications (DPSC) faced substantial challenges due to the high volume and complexity of operations. As the largest 9-1-1 center in Virginia, DPSC handles over one million calls annually. The primary challenge was developing a system capable of managing this high call volume while ensuring efficient and accurate call processing. Integrating various media types into a single system was crucial for maintaining operational efficiency. DPSC also needed comprehensive training programs for its diverse team and ongoing support to address issues and keep the system running smoothly. These challenges highlighted the need for a sophisticated, reliable, and user-friendly solution to support DPSC's mission of providing high-quality public safety services.

Enhancing Community Service

The new system implemented for Fairfax County's Department of Public Safety Communications (DPSC) proved to be highly effective in managing the high volume of calls. The integration of various media types into a single, unified system improved operational efficiency and accuracy in call processing. Comprehensive training programs and ongoing support ensured that all personnel were proficient in using the new system, maintaining a high standard of service. For the Fairfax County community, these advancements meant faster and more reliable emergency response services. The improved system allowed for better coordination and communication during emergencies, ensuring that residents received timely and accurate assistance. The enhanced efficiency of DPSC also contributed to a safer community, as emergency services could respond more effectively to a wide range of incidents.