Communications Intelligence
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Simplicity. Reliability. Speed.
Unlocking Communication Insights with AI
Equature’s Call Intelligence, integrated within the Viewpoint interface, uses advanced AI technologies to enhance how organizations analyze and manage communications. This suite includes Automated Transcription and Summaries, Automated Call Classification, SmartScore (AutoQA), and EVA (Equature Virtual Assistant), providing deep insights and improving operational efficiency.
Transforming Audio Data into Actionable Information
Automated Transcription and Summaries convert audio communications into text, making it easier to retrieve and analyze information. This tool saves time and improves accuracy, enabling quick access to critical details. Summaries provide concise overviews of interactions, helping users quickly understand the context and key points of each call.
Intelligent Call Management and Life-Saving Alerts
Equature's Automated Call Classification revolutionizes call management by categorizing calls based on their content, using advanced AI to understand the context and identify relevant themes. This not only enhances data organization and searchability, making it easier to find specific interactions and analyze trends, but also supports effective resource allocation and strategic planning. Picture this: a call is flagged as an Officer Safety Alert. Instantly, the Intelligent Alerting system sends an immediate notification to the appropriate parties, potentially saving lives. With Equature, your team can act swiftly and efficiently, backed by intelligent insights and real-time alerts.
Ensuring High Standards with Automated Quality Assurance
SmartScore (AutoQA) automates the quality assurance process, evaluating call recordings against predefined criteria to ensure high service standards. This tool identifies areas for improvement without extensive manual review, saving time and ensuring consistency. Supervisors can focus on targeted training and support, addressing specific issues identified by the system.
Empowering Users with Equature Virtual Assistant
EVA (Equature Virtual Assistant) provides intelligent insights and recommendations based on call data. This AI-powered assistant helps users navigate the vast amount of information available, offering suggestions and highlighting important details. EVA enhances decision-making and supports more efficient and effective communication management.